30-day request window
Eligible return or exchange requests must be submitted within 30 days after delivery. Please provide the order number, purchase email, reason, and clear photos when relevant.
Eligible conditions
We review requests for damaged products, confirmed manufacturing defects, incorrect items, or missing items. Products should be unused and unwashed unless the issue could only be identified after opening.
Return shipping
Cozeline covers reasonable return costs for confirmed quality-related issues. For non-quality returns, the buyer is responsible for return shipping.
Refund timing
Approved refunds are normally processed within 5 business days after the returned goods are received and inspected. Your bank or payment provider may require additional time to post the refund.
